Notice of withdrawal

NOTICE OF WITHDRAWAL

Of  [full name) :

Consumer address:

Contact details: (email, telephone)

To the company under the name “Symbeeosis EY ZHN S.A.” with its registered seat in Peania, Thesi Spilia,19002, with Tax Registration Number 998283993, Tax Authority of FAE Athinon, telephone number +30 21 0664 1539, e-mail address customercare@symbeeosis.com, lawfully represented by Mrs. Niki Koutsiana, hereinafter referred to as the “Company”:

I hereby declare that I wish to withdraw from the contract of sale with the Company, regarding the products, with the following details:

Date of product order: [….]

Date of delivery of the products (physical possession of the products): [….]

Order number: 

Signature (if the notice is submitted in paper form)

Date

 —————————————————

** This present notice of withdrawal shall be filled in by the Customer and shall be sent to the Company  within fourteen (14) calendar dates from when the Customer obtained the physical possession of the products, in one of the following ways: (α) certified mail (by post or courier) to “Symbeeosis EY ZHN S.A.”, Peania, Thesi Spilia,190 02, to the attention of Customer Care or (b) via email at customercare@symbeeosis.com

WHAT YOU NEED TO KNOW ABOUT THE EXERCISE OF THE RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL – CONDITIONS AND EFFECTS OF WITHDRAWAL  

Right of withdrawal: You are entitled by law to withdraw from this contract if you are a consumer, i.e. a natural person acting for reasons which do not fall under your trade, business, craft or freelancing professional activity, without giving any justification, subject to the terms below, by declaring it to the Company within fourteen (14) calendar days from the day on which:

– you acquired physical possession of the Products or,

– in case of a contract pertaining to more than one Products ordered together but delivered separately: from the moment when you acquired physical possession of the last Product.

Please note that withdrawal does not apply to legal entities.

Procedure to exercise your right of withdrawal: if you wish to exercise the right of withdrawal, you shall inform the Company of your decision to withdraw from the contract, by any reasonable means, within fourteen (14) calendar days from obtaining physical possession of the Products. For this purpose, you may either (a) use the model withdrawal form available here, or (b) make any other unequivocal statement setting out your decision to withdraw from the contract.

You must notify the Company of your decision to withdraw, as per the above (under either (a) or (b) above), within the designated fourteen (14) day period, in one of the following ways:

– certified post or courier at “Symbeeosis EY ZHN S.A.” in Peania, Thesi Spilia, PC19002, to the attention of Customer Care or

– by email at customercare@symbeeosis.com

Upon the submission of your statement of withdrawal pursuant to the above, the Company will send you a confirmation of receipt of your withdrawal via e-mail, to the e-mail address you have submitted upon placing your order or via telephone, at the telephone number you have submitted upon placing your order. However, under applicable law, you shall bear the burden of proof of exercising the right of withdrawal and you must return the Products as set out below.

It is hereby designated that (pursuant to art. 3 (i)(b) of the Law 2251/1994), Products which are liable to deteriorate or expire rapidly, as well as sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery are exempted from the right of withdrawal and the Customer cannot return them.

Customer obligations for the return of the Products after exercising the right of withdrawal:

The Customer can return the Product in one of the following ways:

• By sending the Products at the Company “Symbeeosis EY ZHN S.A.” in Peania, Thesi Spilia, PC19002 or
• By delivering the Products himself/herself at the Company “Symbeeosis EY ZHN S.A.” in Peania, Thesi Spilia, PC19002

without undue delay and in any event no later than fourteen (14) calendar days from the day on which the Customer has communicated his/her decision to withdraw from the contract to the Company in accordance with the above.

The deadline shall be met if the Customer sends back the Products before the period of fourteen (14) calendar days has expired. The Company shall not accept the delivery of the Products, pursuant to the exercise of the right of withdrawal, if the Products are delivered to a point other than the one designated by the Company above.

For the Company to accept a Product further to the exercise of the right of withdrawal,  the Product must be in the state received, unsealed, unused, in its full original packaging which must be intact (apart from any regular wear and tear due to the delivery) and bear all the documents accompanying the Product, including original or copy of the receipt.

In any case The Customer shall bear the direct costs for returning the Products to the Company.

Pursuant to applicable legislation, the Customer shall bear full responsibility for any decrease of the value of the Products as a result to any handling of the Products (indicatively wear & tear and hits on the paper or metal Product packaging) which was not necessary to ascertain the nature, characteristics and functionality of the Products, demonstrating the same diligence with which the Client would examine the Product at the physical store.

Effects of the right of withdrawal: If the Customer withdraws lawfully from this contract, pursuant to the above conditions, the Company shall reimburse all payments received from the Customer, including, if applicable, the costs of delivery, without undue delay and in any event no later than fourteen (14) calendar days from the day on which the Company is lawfully informed of the Customer’s decision to withdraw from the contract. The Company shall not be required to reimburse the supplementary costs, if the Customer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the Company.

The payments shall be reimbursed by the Company, in the above cases, in one of the following ways:

• Where the Products have been purchased with the use of a credit or debit card, the Company shall notify the bank for the cancellation of the transaction and the bank shall then proceed to any necessary actions to credit the amount to the Customer’s credit/debit card. It is hereby designated that further to the above notification to the bank, the Company shall bear no responsibility for the time and manner of the refund, which shall be governed by the contract between the issuing bank and the Customer.
• In case payment is made in Cash on Delivery, the Company shall refund the amounts to the bank account stipulated by the Customer by e-mail at customercare@symbeeosis.com. The Company shall bear no responsibility if it deposits the amount to the stipulated bank account (the accuracy and correctness of which is the Customer’s sole responsibility) and shall not be liable for any Customer’s error.
• In case payment is made via Paypal, the Customer shall reimburse the amounts at the Customer’s Paypal account.

The Company and the Customer may agree on a different manner of reimbursement, provided that the Customer does not incur any fees as a result of such reimbursement. Pursuant to applicable laws, the Company may withhold the reimbursement until it has received the Products back, or until the Customer has supplied evidence of having sent back the Products, whichever is the earliest.

In case the order includes more Products and only part of them is returned or only part of them meets the requirements for the lawful withdrawal, the Company shall contact the Customer to set the manner in which it will reimburse the amounts corresponding to the Products returned properly. The Customer shall be liable for any damages caused to the Company due to the Customer’s acts or omissions upon exercising the right of withdrawal.