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Frequently Asked Questions

Online Orders & Payments

How do I create an account?

Simply click the “Sign in/Register” link at the top right of any page. You will be directed to a registration page where you must enter the requested information and create a password. Make sure to keep your email and password confidential, as they allow access to your account. If you do not wish to create and account, you can use guest checkout to place an order.

Can I order by phone?

Currently, this option is not available. If you are having difficulty placing your order online, you can call us at +30 210 6641539 and we will assist you.

How can I pay for my order?

Currently, we accept payment by credit/debit card and PayPal. For enquiries, you can contact us at and we will be happy to help. We use a secure payment processing service from Direct Payment Solutions (DPS) to guarantee the safety and security of your transactions. For your protection, the shop DOES NOT store your payment information on our servers.

What happens if a product I ordered is out of stock?

If some goods ordered are not in stock, we reserve the right to make partial deliveries, at no extra cost to you, if you agree.

Can an invoice be issued for my order?

Yes – you will be asked to fill in the additional required fields at the checkout page to receive an invoice.

Can I cancel my order?

If you would like to cancel your order, please email us at If your order has already been shipped, it cannot be canceled, but it may be eligible for return under our Returns Policy. Please note that shipping costs cannot be refunded.

I am having trouble with my account.

We are happy to help! E-mail us your issue at and we will resolve it as soon as possible.

When will I receive my order?

When you place your order, you will receive an order confirmation email; when your order is shipped, you will receive a follow-up email with the voucher code. You can use this voucher code on the courier company’s website to track your order status. For more questions regarding shipping or returns, please visit our Shipping & Returns page.

What happens if prices are incorrect or change unexpectedly?

Despite our best efforts, it is possible (though unlikely) that product prices or shipping charges may be incorrectly quoted on our website. We normally check prices when processing orders for shipping; if we discover that the correct product price or shipping charge is less than stated on the website, we will charge the lower amount when shipping the products to you. If the stated prices are lower than the correct prices, but the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we are not required to sell the products to you at the incorrect (lower) price. If a product’s correct price or shipping charge is higher than the price (incorrectly) stated on our website or in these terms, we will contact you at the earliest to inform you of the error. You will have the option to purchase the products at the correct price, amend the shipping specification (where the mispricing relates to shipping charges), or cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will consider your order cancelled and notify you in writing. If you order is already paid for, we will refund you the full amount as soon as reasonably possible.

When can I expect to hear back from Customer Care?

We make every effort to respond to all inquiries within 1 to 3 business days.

General Questions

What does the name Symbeeosis mean?

In nature, symbiosis is the harmonious coexistence between different organisms that build a mutually beneficial relationship. An example of this creative interdependence is the relationship of bees to the natural environment – they feed on plants, and at the same time pollinate them. Bees are our superheroes: without them, there would be no food and life on our planet. Thus, from symbiosis and the bee, we were inspired to create Symbeeosis.

Where can I find Symbeeosis products?

You can order online on as well as offline at major pharmacies, healthy stores, cafes & hotels around Greece and selected partners in the EU. Please check our stockists page for more here. Do not hesitate to contact us at to find your nearest store with our products.

Are your products organic?

All our products are pure, cultivated and obtained solely through organic practices. We are also certified organic by DIO Hellas (, a recognized organization for the certification of organic products.

Are your products suitable for vegetarians and vegans?

Honey is a by-product of bees, therefore not strictly vegan. But you can rest assured that all our honey is produced through ethical, sustainable practices by beekeepers who respect and care for their bees.

Are your products suitable for consumption during pregnancy or nursing?

We recommend that you consult your healthcare professional before consuming any Symbeeosis products while pregnant or nursing.

Are your products free of allergens?

Symbeeosis products do not contain gluten, dairy, peanuts, sesame, shellfish, yeast, or eggs.

Is your packaging eco-friendly?

We use plastic-free metal containers for our tea and herbs, certified by Plastic Free & Metal Recycles ForeverTM; our pyramids for tea and herbs arenaturally biodegradable in soil or water, they emit no pollutants and have zero environmental footprint. Our honey is packaged in glass jars with metal lids and easily removable labels so that the jar can be reused or recycled. The cardboard box containing our honey is from FSC certified paper, meaning it comes from responsibly managed forests, controlled sources, recycled materials, or a combination of these and can also be recycled. We are constantly seeking out new ways to improve our packaging, so if you have any recommendations, email us at

Do you offer any job opportunities at Symbeeosis?

If you love big challenges, taking action and want to help preserve the planet, see our current openings in our careers page.


Is your honey raw and/or organic?

All our honey is pure, raw, and certified organic by DIO – Organization for the Control & Certification of Organic Products. We implement only natural, organic practices without the use of any harmful pesticides, and we place our beehives in remote areas far from any source of pollution. You can read more about our Beekeeping practices here (link).

Where does your honey come from?

We are proud to use only Greek organic honey from beehives located in remote, virgin areas across the country; we ensure the best quality and most health and nutrition benefits for people, while also respecting and protecting bees, our most precious pollinators, with our organic beekeeping practices. You can read more about our Beekeeping practices here.

How should I store honey?

Honey should be stored in a dry place at room temperature with the jar or lid securely sealed. Keep honey stored in similar conditions after opening.

My honey has crystallized. Is this a problem?

We are glad you asked! Real raw, organic honey will eventually crystallize – this actually tells you that you bought the real thing. This process is reversible – to break down the crystals that have formed, simply place the honey in a warm place for an extended period of time or use a bain-marie for more immediate results.

Does honey expire?

We display “best before” dates on all our products, and we recommend that you enjoy them before the recommended date.

Is honey suitable for infants?

It is generally not recommended to give honey to infants under 12 months old. Please consult your pediatrician.

Tea and Herbs

Where does your tea & herbs come from?

We are proud to use Greek organic herbs & mountain tea from specific areas around the country that offer the best quality; our cultivation practices preserve each area’s unique biodiversity. You can read more about our Cultivation practices here.

Are your tea and herbs organic?

All our products are pure and organic. Our mountain tea and our herbs are certified organic by DIO – Organization for the Control & Certification of Organic Products.

What are Symbeeosis teabags made of?

Our teabags are made of PLA. PLA (Polylactic acid) contains 100% natural fibers produced from corn starch. PLA is a 100% environmentally friendly material and decomposes on land or in water without emitting pollutants (fully biodegradable within a year, when buried in the ground), while it is also suitable for home composting.

How should I store my tea?

The best way to store tea and herbs is in a cool, dry place away from direct sunlight, such as a cupboard or pantry. They do not need to be refrigerated but should not be subjected to high temperatures.

Are your tea and herbs caffeine free?

All our teas and herbs are naturally caffeine free.

Is there a brewing guide for tea and herbs?

You can find an easy brewing guide on our packaging. You can also visit the product page for each tea or herb to see our brewing advice and discover delicious recipes here.

Do teas and herbs expire?

We display “best before” dates on all our products, and we recommend that you enjoy them before the recommended date.